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Application Maintenance

Application Maintenance & Support


The rate of change in technology has increased tenfold. Existing software and systems that serve today's business needs may be incapable of meeting tomorrow's demands.


Continuous Maintenance and Enhancement

Your applications must quickly adapt or evolve to keep pace with changing business needs and advancements in technology. In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them.


The CSSI Perspective

CSSI approaches systems rationalization from a business perspective. We target the lowering of the budget needed for maintenance while simultaneously improving application suite performance, responsiveness and lifespan.


CSSI's application maintenance and enhancement programs include:

Quick turnaround of service and change requests

Preventive maintenance to forestall problems

Planned and phased enhancements to improve performance of applications

Helpdesk and production support for problem and incident management

All of these are tied to mutually agreed upon SLAs

Benefits with CSSI

CSSI is an organization with the flexibility to tailor our solution engagement to suit your specific needs. CSSI has built an extensive offshore leadership with a well trained, wholly owned team. This speeds up knowledge transfer ensuring that you reap the maximum benefits an offshore development provides without losing control. With CSSI, off shore means an extension of the people you're doing business with here in the states with all the guarantees, safeguards and protections you expect.


This collaborative model delivers four tangible benefits:

It allows an offshore capability with no customer worries

Enables the customer to develop process mastery

Promotes innovation

Keeps control with the customer

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