In the past decade, the rate of change in technology has increased tenfold. Existing software and systems that serve today's business needs may be incapable of meeting tomorrow's demands and changing technical paradigms.

CSSI approaches systems rationalization from a business perspective. We target the lowering of the “double digit” percentage of your annual budget while simultaneously improving application suite performance, responsiveness and lifespan.

Continuous Maintenance and Enhancement - The business landscape is rapidly changing and so is the technology that drives enterprises. Your applications must quickly adapt or evolve to keep pace with changing business needs as well as these shifts in technology. In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them. CSSI's application maintenance and enhancement programs include:

• Quick turnaround of service and change requests
• Preventive maintenance to forestall problems
• Planned and phased enhancements to improve performance of applications
• Helpdesk and production support for problem and incident management
• All of these are tied to mutually agreed upon SLAs

CSSI is an organization with the flexibility to tailor our solution engagement to suit a customer's specific needs. Our well trained, wholly owned, offshore team speeds up knowledge transfer ensuring that you reap the benefits that offshore development provides. Many companies, who plan to send applications offshore, believe that to derive maximum value they must hand over control of applications to the offshore partner. This may be true in many offshore engagements, but with CSSI, off shore means an extension of the people you're doing business with here in the states with all the guarantees, safeguards and protections you expect. CSSI has built extensive offshore leadership so that control is always in-house, thereby maximizing value throughout the process. This collaborative model delivers four tangible benefits:

• It allows an offshore capability with no customer worries
• Enables the customer to develop process mastery
• Promotes innovation
• Keeps control with the customer